Privacy policy

TROVE's Privacy Policy outlines how they handle your personal data, including collection, storage, usage, recording, holding, transfer, and disclosure. By using their website or providing them with your personal data, you agree to their Privacy Policy. The policy is issued by TROVELUXE Sdn. Bhd. and applies to personal data collected on their website.

Please check below for more detailed information on how we process your personal data.

Information Collected

"Personal Data" includes any information that identifies an individual or makes them reasonably identifiable. Examples of such data include name, email address, photograph, birth date, gender, contact information, occupation, nationality, travel identification information, payment information, personal interests, social media information, records of questions and answers, purchase history, and other usage information stored in cookies, as well as Internet Protocol addresses used when interacting with a TROVE website.

Providing certain personal data, such as name, email, contact information, and credit card details, may be required for TROVE to perform its services. If you don't provide this information, TROVE may not be able to provide its services for the intended purposes. Personal data is collected through various means such as completing forms, transactions, subscriptions, and cookies. The website also uses technology to improve browsing and gather non-personally identifiable information. If desired, cookies can be disabled in browser settings.

How We Use Your Information

We will not share or disclose your information to anyone except as described in this Privacy Policy. The company uses personal information to improve the customer's shopping experience and provide relevant information, products, or services. This includes fulfilling orders, providing customer service, and tracking past purchases to create a personalised shopping profile. Customers may also receive notifications about new services or promotional offers.

Additionally, the company may share personally identifiable or other information within TROVE. The company may share its customer mailing list with other companies affiliated with TROVE to promote products that may interest customers. The company may use personal information and order history to determine which products may be of interest. The shared information does not include email addresses.

The company may transfer personally identifiable information as part of a merger, sale, or corporate reorganisation. It may also disclose information if required by law, or if it believes it is necessary to protect its rights or the rights of others, prevent harm, or fight fraud.

TROVE's website will notify you if your personal information is being shared with a third party and give you the option to opt out. The website uses non-personal data to improve and may share aggregated data with third parties as well.

How We Protect Your Information

Any personal data collected from you will be stored either on the company's servers or with third-party data storage providers, in compliance with the Malaysia Personal Data Protection Act 2010 and other applicable laws. The company takes reasonable measures to keep your personal data secure, but it cannot be held liable for any loss that may occur as a result of unauthorised access, disclosure, misuse, or loss of data, including personal data provided when accessing or ordering from its websites, except in cases of negligence on its part.

We may post a notice on our website if a security breach occurs. We may also notify you by email or through other means in these circumstances.

Accessing and Updating Your Personal Information and Preferences

If you are a registered user, you may access and update your registration information and your preferences to receive emails or other communications from us by sending an email to hello@trovemy.com. You may still receive email invitations from friends and contacts, but you have the option to opt out by following instructions in the email or changing your preferences on the website. You may also update your personal information by emailing hello@trovemy.com. It may take up to ten business days for opt-out requests to be fully processed. While we make efforts to accommodate requests to restrict our use of your information, we reserve the right to delete all or any portion of customer information if we are unable to reasonably accommodate a requested restriction.

Children's Privacy and Parental Controls

We do not solicit any personal information from children. If you are not 18 years old or older, you are not authorised to use the website. Parents should be aware that there are parental control tools available online that they can use to prevent their children from submitting information online without parental permission or from accessing material that is harmful to minors.

Privacy Policy Changes

If we decide to change our Privacy Policy for the website, we will post the revised Privacy Policy here, so that you will always know what information we gather, how we might use that information, and whether we may disclose it to anyone. Your continued use of the website indicates your assent to the Privacy Policy as posted.